Knowledge Base

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Knowledge Base

RMA Policy Terms Addendum – Conditions

RMA Policy Terms Addendum - Conditions If policy & conditions are not met, Iris ID reserves the right to refuse a return. If a Customer fails to claim the evaluated Product and/or fails to

By |March 13th, 2012|Categories: FAQ Knowledge Base | General Information|

Requesting Software Upgrades

How to request a Software upgrade from Iris ID systems, Inc. Requesting Software Upgrades: Non-Partners: End users or non-Partners, please contact the Iris ID partner company from which the system was purchased to order

By |March 13th, 2012|Categories: FAQ Knowledge Base | General Information|

RMA Policies

RMA and Repair Policies In-Warranty Repairs In-Warranty Depot Repair services are offered exclusively through IRIS ID. An RMA number must be acquired from IRIS ID Tech Support prior to returning a faulty unit. Units

By |March 13th, 2012|Categories: FAQ Knowledge Base | General Information|

Technical Support Policies / Rates Effective Jan 1, 2010

IRIS ID, Inc. Product Warranty and Technical Services Policies Product Warranty Policies......................................................................................................................... 1 Standard Warranty Policies................................................................................................................ 1 Extended Warranty Policies............................................................................................................... 1 RMA and Repair Policies.......................................................................................................................... 2 In-Warranty Repairs.......................................................................................................................... 2 D.O.A. (Dead on Arrival) Policy...........................................................................................................

By |January 23rd, 2012|Categories: FAQ Knowledge Base | General Information|

Straight Through / Crossover Cat5 Cable Diagram

A Crossover (Cat5) Cable is required between the Server PC and the iCAM if no network switch is used. If a switch is used a Straight Through Cable is required. View the attachment for a

By |November 30th, 2011|Categories: FAQ Knowledge Base | General Information|

Processing time for RMA that has been received

How long does it take for Iris ID to process an RMA once the unit(s) has been received? RMA processing time may vary depending on the product and reason for the return but generally turnaround

By |July 28th, 2011|Categories: FAQ Knowledge Base | General Information|

Is IP version 6 (IP6) supported in your products?

Is IP v6 (IP6) supported in your product? All current Iris ID products only support the IP version 4 (IP v4) standard for IP addresses.

By |February 4th, 2011|Categories: FAQ Knowledge Base | General Information|

How can I contact IRIS ID Technical Support?

How can I contact IRIS ID technical support? Iris ID Systems, Inc., sells and supports its products through a channel partner network. This means that the company from which the product was purchased is the

By |December 20th, 2010|Categories: FAQ Knowledge Base | General Information|

Common Wiegand Problems

Common Wiegand Problems Often, receiving an incorrect, or perhaps even no wiegand output to your access control Panel can be a result of several factors. Most often, this problem is a result of either an

By |September 14th, 2010|Categories: FAQ Knowledge Base | General Information|

Troubleshooting and FAQs for creating iCAM series Other-voice.tar files

Troubleshooting and FAQs for creating iCAM series Other-voice.tar files. View this document for assistance with creating your own sound files. This document provides common troubleshooting and issue prevention methods and suggestions. It should be used

By |April 2nd, 2010|Categories: FAQ Knowledge Base | General Information|

ICU4000R and ICU4000R-W Products End of Life November 30, 2013

End of Life Reminder December 5th, 2013 To Whom Ever it May Concern, Iris ID Systems Inc., is issuing a reminder for the end-of-sale and end-of-life for the ICU4000R and ICU4000R-W devices. ICU4000R and

By |December 5th, 2013|Categories: FAQ Knowledge Base | Hardware|

Eye Safety Certification of iCAM7000 series cameras

As with all Iris ID products, the iCAM7000 series iris cameras have been tested and certified to be safe for use, and will not cause harm to the user’s eyes. The technology used in our

By |April 8th, 2013|Categories: FAQ Knowledge Base | Hardware|

Differences iCAM4000 and iCAM7000 Series Camera Units

What are the differences between an iCAM4000 Series unit and an iCAM7000 Series unit? Comparison Chart: iCAM4000 v iCAM7000/iCAM7100 FEATURES iCAM4000 series iCAM7000 series iCAM7100 series Dimensions 8.6"x6.5"x3.2" 7.01" x 8.31" x 2.52" 7.01" x

By |October 25th, 2011|Categories: FAQ Knowledge Base | Hardware|

Unit Certifications for IrisAccess 4000 products

Unit Certifications for IrisAccess 4000 products The iCAM4000, iCAM4100, ICU4300, DCU4000, and all model variations are certified for CE, UL60950 and UL 294. See the attachments below for certification reports. File Attachment(s): 05_IRIS_DCU4000_SAF_CB_IT_final.pdf (File

By |May 22nd, 2006|Categories: FAQ Knowledge Base | Hardware|

UL 60950, UL 294 for the LG4000 product line

UL 60950-1: 2003, CAN/CSA-C22.2 No.60950-00 See attachment for confirmation of UL 60950, UL 294 testing for the LG4000 product Line File Attachment(s): Confirmation_Letter.pdf (File size:25.7KB) UL 294 Confirmation Letter.pdf (File size:26.4KB)

By |May 18th, 2006|Categories: FAQ Knowledge Base | Hardware|

What is the size of the iris biometric template?

What is the size of the iris biometric template? A non-encrypted iris biometric template is 512 bytes in length. When encrypted the iris template is approximately 603 bytes in size. The iData software typically will

By |February 5th, 2015|Categories: FAQ Knowledge Base | Iris Technology|

Locating serial numbers for Iris ID products

How to locate serial numbers for Iris ID product line. Download document Serial number FAQ.pdf below.

By |May 2nd, 2011|Categories: FAQ Knowledge Base | Iris Technology|

Enrollment tips to achieve best possible identification at remote units

Enrollment tips to achieve best possible identification at remote units. View the attached document for information regarding best practices when enrolling a user. File Attachment(s): Iris ID identification enrollment tips.pdf (File size:45.7KB)

By |May 26th, 2010|Categories: FAQ Knowledge Base | Iris Technology|

Iris Recognition / Retinal Scanning Differences

Iris Recognition is sometimes confused with Retinal Scanning which causes undo concern about eye safety issues. How can the differences between Iris Recognition and Retinal Scanning be explained to new users? Enrollers can use the

By |April 14th, 2004|Categories: FAQ Knowledge Base | Iris Technology|

Eye Safety

Iris Recognition is sometimes confused with Retinal Scanning which causes undo concern about eye safety issues. How can the differences between Iris Recognition and Retinal Scanning be explained to new users? Iris Recognition is sometimes

By |April 13th, 2004|Categories: FAQ Knowledge Base | Iris Technology|

What is the difference between Iris Recognition and Retinal Scanning?

Iris Recognition uses a camera which is similar to that in a home video camcorder to capture an image of the Iris. The Iris is the colored ring around the pupil of the eye and

By |September 26th, 2003|Categories: FAQ Knowledge Base | Iris Technology|