RMA Policy Terms Addendum – Conditions

If policy & conditions are not met, Iris ID reserves the right to refuse a return.

  • If a Customer fails to claim the evaluated Product and/or fails to pay all required charges due within sixty (60) days after being notified by Iris ID that the Product(s) have been evaluated; Iris ID will consider the evaluated Product abandoned.
  • Iris ID will provide a notice to the Customer via the mailing address that the Customer furnished when they authorized the repair(s) of said product abandonment as per policy requirements.
  • Iris ID may dispose of the evaluated Product(s) in accordance with applicable provisions of law, and, specifically, may sell the repaired Product at a private or public sale without liability to the Customer.
  • Iris ID reserves its statutory and any other applicable lawful liens for unpaid Product, or service charges.

Iris ID is not responsible for personal data or items left in returned merchandise or packaging.