FAQ Knowledge Base | General Information

/FAQ Knowledge Base | General Information

RMA Policy Terms Addendum – Conditions

RMA Policy Terms Addendum - Conditions If policy & conditions are not met, Iris ID reserves the right to refuse a return. If a Customer fails to claim the evaluated Product and/or fails to pay all required charges due within sixty (60) days after being notified by Iris ID that the Product(s) have been

March 13th, 2012|FAQ Knowledge Base | General Information|

Requesting Software Upgrades

How to request a Software upgrade from Iris ID systems, Inc. Requesting Software Upgrades: Non-Partners: End users or non-Partners, please contact the Iris ID partner company from which the system was purchased to order an upgrade. Please provide the current software version which you want upgraded, and the CD KEY & Serial Number found

March 13th, 2012|FAQ Knowledge Base | General Information|

RMA Policies

RMA and Repair Policies In-Warranty Repairs In-Warranty Depot Repair services are offered exclusively through IRIS ID. An RMA number must be acquired from IRIS ID Tech Support prior to returning a faulty unit. Units delivered to IRIS ID without an RMA number may be refused. If a product is covered under an existing extended

March 13th, 2012|FAQ Knowledge Base | General Information|

Technical Support Policies / Rates Effective Jan 1, 2010

IRIS ID, Inc. Product Warranty and Technical Services Policies Product Warranty Policies......................................................................................................................... 1 Standard Warranty Policies................................................................................................................ 1 Extended Warranty Policies............................................................................................................... 1 RMA and Repair Policies.......................................................................................................................... 2 In-Warranty Repairs.......................................................................................................................... 2 D.O.A. (Dead on Arrival) Policy........................................................................................................... 2 Out-of-Warranty Repairs.................................................................................................................... 3 Expedited Evaluation and Repair Service………………………………………………………………………………... 3 Advanced Replacement Unit Program……………………………………………………………………………………. 4 Technical Support and Services Policies.....................................................................................................

January 23rd, 2012|FAQ Knowledge Base | General Information|

Straight Through / Crossover Cat5 Cable Diagram

A Crossover (Cat5) Cable is required between the Server PC and the iCAM if no network switch is used. If a switch is used a Straight Through Cable is required. View the attachment for a diagram of both a Straight Through and Crossover Cable. File Attachment(s) : cat5.doc (File size:72.5KB)

November 30th, 2011|FAQ Knowledge Base | General Information|

Processing time for RMA that has been received

How long does it take for Iris ID to process an RMA once the unit(s) has been received? RMA processing time may vary depending on the product and reason for the return but generally turnaround time is 10 business days once the RMA is received and meet all following criteria: Return with RMA number clearly

July 28th, 2011|FAQ Knowledge Base | General Information|

Is IP version 6 (IP6) supported in your products?

Is IP v6 (IP6) supported in your product? All current Iris ID products only support the IP version 4 (IP v4) standard for IP addresses.

February 4th, 2011|FAQ Knowledge Base | General Information|

How can I contact IRIS ID Technical Support?

How can I contact IRIS ID technical support? Iris ID Systems, Inc., sells and supports its products through a channel partner network. This means that the company from which the product was purchased is the primary contact for the support of the product. The Iris ID Technical Support will provide signed and trained partners with

December 20th, 2010|FAQ Knowledge Base | General Information|

Common Wiegand Problems

Common Wiegand Problems Often, receiving an incorrect, or perhaps even no wiegand output to your access control Panel can be a result of several factors. Most often, this problem is a result of either an incorrect software, or hardware setup. Read the below items to become familiar with the most common wiegand setup related problems

September 14th, 2010|FAQ Knowledge Base | General Information|

Troubleshooting and FAQs for creating iCAM series Other-voice.tar files

Troubleshooting and FAQs for creating iCAM series Other-voice.tar files. View this document for assistance with creating your own sound files. This document provides common troubleshooting and issue prevention methods and suggestions. It should be used as a supplement to the following to 2 documents: Recording Sound File for iCAM Voice Prompts Changing Voice Messages on

April 2nd, 2010|FAQ Knowledge Base | General Information|