How long does it take for Iris ID to process an RMA once the unit(s) has been received?
RMA processing time may vary depending on the product and reason for the return but generally turnaround time is 10 business days once the RMA is received and meet all following criteria:
- Return with RMA number clearly identified in shipping label or on package.
- Return with all original equipment, components, manuals, cables, documents, packaging.
Expedited evaluation/repair fee will be $80.00/unit which means the unit(s) will be placed at top of the queue. Best effort will be made for one day turnaround for expedited units (this does not include overnight return shipping).
Charges for estimated cost for repair will include the expedite fee as needed.