How can I contact IRIS ID technical support?

Iris ID Systems, Inc., sells and supports its products through a channel partner network.

This means that the company from which the product was purchased is the primary contact for the support of the product.

The Iris ID Technical Support will provide signed and trained partners with free support on all of Iris ID products.

Non-partners who contact the Iris ID Technical Support will be redirected to the appropriate partner support. Direct support is available from Iris ID Technical Support to non-partners but at a billable rate.

Those whom are interested in becoming an Iris ID Systems Partner or those whom interested in learning more about IRIS ID products may contact our Sales department by the following methods:

Phone: 1-609-819-4747, Dial Option 2 for Sales at menu. (8:30am to 5:30pm EST)

Fax: 1-609-819-4736, Attn: Sales

Partner companies of Iris ID Systems may contact the Iris ID Technical Support group by the following methods:

Support site: Ask IRIS ID
Phone: 1-609-819-4747, Dial Option 3 at menu. (8:30am to 5:30pm EST)

Note: If all of our Technical Support representatives are on another calls, the Technical Support voicemail may be reached. If during support hours (8:30 am to 5:30 pm EST – Monday through Friday) the voicemail is reached; please be sure to leave a voice message with your name, company name, and contact information (including country code, area code and complete phone number), and a brief description of the problem or question. A message left on our voicemail secure a place in queue, and the next available Technical Support representative will return your call.

Fax: 1-609-819-4736, Attn: Technical Support