Thank you for participating in this Technical Support satisfaction survey. The following questions are designed to help us assess our customer’s recent technical support experience(s). All of your entries and comments will be strictly confidential and will not be associated with your name or company unless you choose to provide this information at the end of the survey.
Note: Product satisfaction is covered in a different survey.
1. Overall, please rate your satisfaction with the technical support that you received. Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied
Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied … ability to provide clear answers to your questions or a solution to the problem? Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied … level of expertise and experience with the product/issue? Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied … timely resolution of the issue? Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied … follow up on commitments that s/he made to you? Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied … overall handling of your issue? Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied
Your Name
Your Email
Your Telephone Number
Your Message (if concerning a specific incident, please include the incident number (ie. 180727-000001))
I would like to be contacted to discuss my responses.