RMA Request

RMA Procedure

To request a RMA, complete the following form accurately and press the submit button. Once the RMA request form has been submitted, the IRIS ID Technical Services Staff will review the request to determine if the unit is eligible for an RMA (and RMA type). Expect to receive a response to the RMA request within 3 business days detailing the applicable RMA number and additional details such as where to send the unit(s) for repair.

NOTE: To avoid any delay in RMA issuance, please make sure to provide as much accurate detail as possible, along with any additional comments such as troubleshooting steps that have been performed.

RMA Policy

In-Warranty Depot Repair services are offered exclusively through IRIS ID. An RMA number must be acquired from IRIS ID Tech Support prior to returning a faulty unit. Units delivered to IRIS ID without an RMA number may be refused.

Please read all RMA Policy & conditions (links below):

For RMA policy terms information, click RMA Policies.
For additional conditions, click RMA Policy Terms Addendum – Conditions.

Requester's Information
Where the unit(s) are installed or being used at
RMA Type
Unit Details
If 4 or more units are being sent for RMA then please list the product type and serial number in the Additional Comments field.
Shipping Method
Shipping method information must be entered for all out-of-warranty units or if expedited shipping is desired. (Only standard shipping will be paid for by Iris ID for In-Warranty units).
Shipping Information