Knowledge Base

Knowledge base questions about technical issues of Iris ID’s systems/products.

RMA Request

Request a Return Material Authorization (RMA) number to return Iris ID’s products.

Software Upgrade Request

Use software upgrade request form if you need any upgrade/update of Iris ID’s software product.

Drivers & Software

Download drivers and software along with applicable documentation from Iris ID.

Product Documentation

This section offers a clearinghouse of information available.


New to the world of IrisAccess, or have new people you’d like to get up to speed on the technology. Iris ID regularly offers real-time, hands on training with the Tech Support Team.